Kaiser Permanente Laboratory Support Services Coordinator in Santa Rosa, California

Oversees the daily operations to ensure production proceeds on schedule and meets quality standards.

Essential Functions:

  • Oversees the daily operations for area of responsibility including allocation of work assignments and general work flow, ensures production proceeds on schedule and meets established quality standards.

  • Controls costs by monitoring personnel utilization, overtime, and material usage.

  • Recruits, trains, and ensures competency of staff to support the complex processes of a high volume reference laboratory.

  • Participates in the implementation of departmental Total Quality Management.

  • Assists in designing and monitoring department quality indicators.

  • Researches and responds to questions/problems and/or special requests which may require communication with physicians, facility laboratories, supervisors and outside reference laboratories.

  • Participates in department, intra-facility and inter-facility level-projects which help the regional laboratory achieve its goal of providing quality service and client support in a cost effective manner.

  • Collaborates with key stakeholders in developing plans for new outreach programs or transfer of work, develops timelines, monitors milestones to achieve service expectations, and coordinates resources to support new processes and programs.

  • Serves as liaison to RILIS for ongoing and new issues.

  • Implements secondary laboratory information systems with RILIS to accomplish total specimen management.

Basic Qualifications:


  • Minimum five (5) years of experience in high volume clinical laboratory required .

  • Minimum three (3) years of previous supervisory/lead position required.

  • Minimum three (3) years of previous experience in the service area, (e.g. Specimen Management).


  • Associate's degree in science, business, or related field OR two (2) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • N/A

Additional Requirements:

  • Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

  • Bachelor's degree in clinical lab/computer science OR four (4) years of experience in a directly related field preferred.


TITLE: Laboratory Support Services Coordinator

LOCATION: Santa Rosa, California


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.