Kaiser Permanente Laboratory Services Coordinator in Santa Rosa, California

Responsible for the supervision and daily operations of the laboratory, coordinating all unit activities and promoting optimal department performance.

Essential Functions:

  • Supervises and ensures the quality, quantity, and reliability of the work performed by all laboratory support staff.

  • Optimally schedules and distributes personnel during periods of varying work load.

  • Acts as liaison between medical staff and clinical laboratory to clarify orders, obtain missing information, resolve problems, and coordinate the processing of special tests.

  • Ensures compliance with federal, state, and local, medical center, and departmental regulations and policies.

  • Ensures that work areas are maintained for cleanliness, safety, and aesthetics.

  • Provides staff with ongoing training, orientation, evaluation, coaching, and disciplining.

  • Fosters teamwork and harmonious relationships within the department.

  • Handles and resolves patient and staff concerns in a timely manner.

  • Responds to patient care issues to maintain quality of service.

  • Oversees the collection and documentation of patient fees.

  • Determines the supplies needed for operation of the laboratory.

  • Maintains a cost effective budget and keeps current with new products and vendors.

  • Assists in the coordination and maintenance of the laboratory disaster plan.

  • Develops procedures and systems to meet patient care, staff and physician needs.

  • Maintains and updates departmental manuals.

  • Collects workload data and other statistical data as required.

Basic Qualifications:


  • Minimum five (5) years of experience in a clinical laboratory.

  • Minimum one (1) year of supervisory experience.


  • Bachelor's degree in business or health sciences OR four (4) years of experience in a directly related field required.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • Current phlebotomy technician certification (CPT) required by Medical Center Labs.

Additional Requirements:

  • Experience in a high volume clinical laboratory within the last three (3) years required.

  • Knowledge of management theories and principles.

  • Knowledge of medical terminology.

  • Strong written and verbal skills required.

  • Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

  • Current phlebotomy technician certification (CPT) preferred by Regional Laboratory.


TITLE: Laboratory Services Coordinator

LOCATION: Santa Rosa, California


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.