Kaiser Permanente Business Process Management Undergrad-Intern in San Diego, California

Lay the groundwork for a dynamic future with an industry leader. At Kaiser Permanente, you'll forge lasting relationships with colleagues across the organization while enjoying the opportunity to grow your experience and hone your expertise on assignments that have real impact. Our interns have worked on everything from analyzing financial software and developing new marketing strategies, to designing mobile apps and helping clinicians improve care delivery. We want you to get the most out of your time here and will give you projects that challenge you to think freely, question thoroughly, and explore deeply.

Department Functions:

Identify solutions and execute projects that improve operations of the membership administration center.

Description of Intern Responsibilities:

The intern will complete a time study of all tasks performed within the CSC building in San Diego. This is inclusive of the documentation of processes, variances between the different lines of business, and the associated time deltas between the variances. The final deliverable will be a process flow with average time for each process and a recommendation on best practices for standardization. This work will feed into the development in a Membership Administration Workforce Management solution for both the SD and Denver Membership Administration Centers.

Essential Functions:

  • Contributing to a designated project or initiative to meet a KP business objective.

  • Report development and analytics.

  • Project management - planning, execution, and measurement.

  • Learning new applications needed to complete assignments or support the execution of business objectives.

  • Job shadowing in other functional areas.

  • Performing additional duties as required.

Basic Qualifications:


  • N/A


  • Pursuing a bachelor's degree or have graduated from an accredited university within the last year.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • N/A

Additional Requirements:

  • Aptitude to perform data and process analytics and formulating solutions

  • Working knowledge of MS Word, Excel, PowerPoint.

Preferred Qualifications:

  • 3.0 GPA or above.

  • Advanced analytical and problem-solving skills.

  • Proven ability to build effective working relationships as well as strong interpersonal skills.

  • Excellent verbal and written communication skills

  • Ability to learn quickly and experience producing high quality work in short periods of time.

Desired Skills: The prospective intern will have the following skillsets: Organized Analytical Proficiency with process flows Basic knowledge of Excel, Visio, Sharepoint


TITLE: Business Process Management Undergrad-Intern

LOCATION: San Diego, California


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.