Kaiser Permanente Associate Site Support Specialist in Sacramento, California
Provides immediate end-user support to patient care and business process teams on basic client questions, problems or malfunctions of KP HealthConnect and related systems. Performs basic hardware and application support and workflow integration and troubleshooting.
Evaluates and resolves, if possible, basic inquiries pertaining to the functional operation of the KP HealthConnect system including other related system implementations and upgrades.
Responds to simple inquiries and troubleshoots and coordinates resolution of technical problems and information technology issues related to the electronic medical record.
Consults with the supervisor and/or lead when the appropriate course of action is unclear.
Alerts the client community and team members when a major problem is suspected.
Follows up on specific inquiries or requests to ensure client satisfaction.
Reports procedural problems; makes suggestions for improvements.
Performs related duties as assigned or requested.
Shares knowledge and learning with other Site Support Specialist.
Supervision Received: Receives direct, but not constant, supervision.
May require some instruction and guidance from other higher level staff.
Problem Solving and Decision Making: Identifies first level problems and escalates if necessary.
Should coordinate with more senior Site Support Specialists to proceed with course of resolution.
- Minimum one (1) year of related experience OR minimum two (2) years of health care operations experience.
Associate's degree in computer science or related field OR two (2) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
Licenses, Certifications, Registrations
- Must be able to work in a Labor/Management Partnership environment.
- Application and customer support experience preferred.
TITLE: Associate Site Support Specialist
LOCATION: Sacramento, California
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.