Kaiser Permanente Senior Business Process Analyst - Rockville Regional Offices in Rockville, Maryland

Responsible for a range of process improvement and process management activities. Activities include planning, performing, implementing process improvement initiatives, and support of the current automated operational workflow systems and processes. These initiatives may represent one portion of a larger project, or may represent a stand alone initiative or function within a work group or department. Process management functions may include data gathering and analysis, best practice research, process mapping, developing and recommending alternatives for improvement, developing performance metrics, obtaining leadership or stakeholder agreement, implementing improvements, and monitoring post-process improvement initiative performance to updated standards. Activities are undertaken and executed in support of organizational goals and are accountable for providing business process solutions to meet internal and external customer expectations. May utilize Lean/Six Sigma processes and concepts to lead process improvement initiatives. Partners with management, project champions, and process owners to execute the project and deliver results.

Essential Responsibilities:

  • Automated Workflow Systems: Responsible for all workflow configuration and user maintenance functions including; queue definitions; Coral Letters; Service Forms and Action Grams; user access; SOX and PCI compliance; maintains workflow system documentation. Resolves workflow issues and escalates system issues to the technical support team. Serves as the liaison between system users, IT and the system vendor.

  • Data Analysis: Identifies data source, gathers and analyzes data relevant to processes identified for process improvement initiatives. May recommend data requirements.

  • Research: May research and summarize best practice standards relevant to process management. Makes recommendations on appropriate solutions based on research.

  • Process Architecture: Designs processes using defined methods. Ensures process mapping is complete; provides feedback and guidance to less senior analysts/consultants. Interviews stakeholders and process owners to define processes.

  • Process Recommendations: Prepares process recommendation documents, including presentations, process maps, supporting metrics, business requirements and related impact analyses for less complex processes or for portions of larger or inter-related processes. May apply Lean/Six Sigma concepts and techniques to process improvement initiatives, including completing Lean/Six Sigma analyses and tasks.

  • Performance Management & Control: Develops performance metrics to establish process success. Reviews data post- implementation to measure outcomes and impacts. May develop recommendations to minimize impacts.

  • Change Management: Participates in change management activities associated with process improvement. Engages leadership and stakeholders to obtain support and buy in for changes. Partners with management, project champions, and process owners to align process improvement initiatives with business objectives.

Basic Qualifications:


  • Minimum two (2) years of process improvement, management consulting, change management, or related business experience.


  • Bachelor's degree required, OR four (4) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • N/A

Additional Requirements:

  • Knowledge of process improvement methodologies.

  • Demonstrated analytical skills

  • Demonstrated technical documentation experience.

  • Knowledge of workflow technology as a tool to improve business practices and processes.

Preferred Qualifications:

  • Five (5) years of process improvement, consulting, or related business experience.

  • Health care or insurance experience preferred.

  • Demonstrated relational database proficiencies.

  • Lean Six Sigma Master Green Belt Certification preferred.


TITLE: Senior Business Process Analyst - Rockville Regional Offices

LOCATION: Rockville, Maryland


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.