Kaiser Permanente RN Manager; Medical Advice Services (1.0 Renton) in Renton, Washington

We are hiring a Manager, Medical Advice Services based in Renton to provide leadership and direction for medical advice services. Ensure that financial, service quality and clinical quality outcome goals established for the service are met. Provide human resources management and assure compliance with regulatory and practice standards. Plan, promote and implement quality assurance and quality improvement programs to enhance patient care. Provide quality, consumer-centered services by partnering with medical staff, division leadership and Kaiser Foundation Health Plan of Washington leadership.

Essential Responsibilities:

  • Participates in the planning, implementation, evaluation and continual improvement of services to respond to customer expectations and meet KFHPW goals and objectives. Problem solves & develops systems to meet external & internal customer expectations with multiple family practice clinics, specialty clinics & other KFHPW-wide services including home health, behavioral health, pharmacy, lab, and radiology. Applies content and system expertise to leverage services in a collaborative setting within the KFHPW delivery system and external delivery system. Supports KFHPW and division/district level service delivery planning. In collaboration with MAS leadership team, identifies strategies to ensure all MAS programs and services meet the financial, service and clinical quality standards.

  • Plans, identifies outcomes and implements quality assurance and quality improvement plans. Ensures all staff meet clinical quality & technical and customer service standards. In collaboration with medical advice services leadership, identifies and develops standards of clinical care and clinical protocols. Tracks, trends and monitors outcomes standards related to the service & clinical quality and implements improvement strategies to ensure patient safety.

  • Develops budget strategies. Makes decisions related to resource allocation and priorities. Develops and implements efficient and effective operational processes and methods. Sets standards and targets to ensure fiscal resources are managed within budgetary allocation. Effectively and efficiently utilizes fiscal resources to stay within budget allocation. Identifies & participates in the development of ongoing orientation, educational & training programs for the department. Identifies & develops individual learning plans as needed in the areas of clinical quality and service quality. Participates in the orientation and training of staff.

  • Leads, manages and develops staff to ensure the best use of human resources and to achieve financial, service and clinical quality outcomes. Recruits, hires, promotes, monitors, disciplines and terminates staff when necessary. Completes & presents performance evaluations. Mentors & coaches staff to meet or exceed cost, quality, service and staff satisfaction outcomes. Builds teams & develops individuals to effectively problem solve, resolve conflict and demonstrate appropriate team behavior.

  • Promotes the delivery of MAS services across the continuum to include patient assessment, planning, intervention and evaluation through the development of systems and tools that promote communication and exchange of information between care settings. Assures information systems and applications support key work.

Basic Qualifications:


  • Minimum one (1) year of supervisory experience.


  • Bachelor's degree in nursing OR a pharmacy degree from an accredited pharmacy program.

License, Certification, Registration

  • Washington State RN license or Washington State Pharmacist license by date of hire/transfer.

Additional Requirements:

  • Demonstrated ability to lead and manage professional staff.

  • Communication skills.

Preferred Qualifications:

  • Two (2) years of experience in a specialty area.

  • MS/MA degree.


TITLE: RN Manager; Medical Advice Services (1.0 Renton)

LOCATION: Renton, Washington


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.