Kaiser Permanente Program Manager Sr (IT) in Renton, Washington

Responsible for successful initiation and management of strategic and improvement Initiatives and large ongoing programs that involve multiple projects and operational components and require coordination with other programs. Guides the planning process to develop the vision and business rationale, defines program structure and establishes the overall approach. Coordinates multiple projects and ensures that the work products and processes of the project teams meet the defined standards.

Essential Responsibilities:

  • Program governance: Establish and direct program governance, including charters for governing bodies, roles and responsibilities and escalation mechanisms. Establish and implement prioritization process for selecting candidate projects. Track and communicate program and project performance, risks, impacts and mitigation measures; escalate as required. Manage program scope with governing bodies and project managers. Identify, monitor and control inter-program dependencies. Mentor and coach project managers. Support staff performance management processes. Promote best practices, retrospective reviews and continuous process improvement. Ensure projects are completed on time and within budget. Ensure all processes comply with enterprise standards and procedures.

  • Stakeholder management: Identify stakeholders who provide deliverables and/or input to the program and those who are affected by the results of the program. Work with both contributing and affected stakeholders to define their input, touch point, impact management and governance processes. Create and implement program communication plans. Work with program sponsors to refine and tune critical communications. Create and implement organizational change management plans to address people and organizational groups that are affected by the program.

  • Benefits management: Define vision, rationale and benefits in alignment with enterprise strategies. Create program proposal or charter. Support leadership to obtain program approval and funding. Define, create, maximize and sustain benefits. Track contribution of each project to the consolidated program benefits. Track contribution of the non-project, program-related work to the consolidated program benefits. Communicate with executive leadership regularly regarding benefits anticipated and realized.

Basic Qualifications:


  • Minimum ten (10) years of program/project management experience, leading small and large projects to completion on time, within budget and with originally planned scope.


  • Bachelor's degree in business, public administration, health administration, information technology or related field.

License, Certification, Registration

  • N/A

Additional Requirements:

  • Excellent communication skills, oral and written, formal and informal, prose and presentation style, to wide-ranging audiences.

  • Demonstrated ability to organize and disambiguate complicated and chaotic scenarios. Critical thinking and root-cause problem solving skills.

  • Ability to simplify and summarize complex topics for non-technical audiences.

  • Ability to analyze complex problems quickly; prioritize responsibilities; attention to detail.

  • Strong project management skills.

  • Strong conflict resolution ability.

  • Ability to work cross-functionally and lead teams without direct-reporting authority.

  • Ability to move quickly in a dynamic and fast-moving environment.

  • Familiarity with program or sector-specific concepts, practices, and procedures.

Preferred Qualifications:

  • Health care delivery and/or health insurance experience.

  • Master's degree in business, public administration, health administration, information technology or related field.

  • Program Management Certification is preferred by date of hire/transfer.

  • Demonstrated use of Lean/Six Sigma methods and practices; systems thinking expertise; group facilitation and consultative skills.


TITLE: Program Manager Sr (IT)

LOCATION: Renton, Washington


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.