Kaiser Permanente EMT Support Agent in Renton, Washington
This position exists to function as key coordinator for all bed finding, repatriation, ambulance dispatch, outside ED and hospital coordination, priority calls, messaging and other duties as necessary in the Emergency Physician Resource and Opportunity (EPRO)
unit. Answer the primary EPRO phone-line for these services and directly manage or triage calls as appropriate per protocol. Support the physicians, PAs, MSWs, LPNs and advice nurses working in EPRO with coordination of consultations, documentation, and other tasks as needed.
Actively work EDIE/PreManage software and database to find KPWA enrollees soon after admission.
Contact Emergency Departments to provide care coordination, medical records and/or repatriation to WPMG provider.
Coordinate ED and inpatient repatriations.
Arrange for inpatient beds and ambulances.
Document patient information in KPWA tools - Jiva and/or Epic and other patient tracking databases.
Provide notification of departments providing next step care for enrollee.
Assist with managing and problem-solving issues that arise between KPWA and AMR or other transportation companies regarding ambulance transports.
Assist with Quality Assurance activities as necessary, including chart review, data entry, and other tasks.
Assist with other duties as needed and unit grows.
MOST HAVE EXCELLENT VERBAL COMMUNICATION SKILLS NECESSARY FOR TELEPHONIC WORK
- Minimum two (2) years of experience working as an EMT or Paramedic.
- High School Diploma or General Education Development (GED) required.
License, Certification, Registration
- Current Washington or National Certification as an EMT- Intermediate or EMT- Paramedic in state where assigned required upon hire/transfer. (Post hire into position, maintenance of the EMT certification is optional.)
Excellent inter-personal and oral and written communications skills.
Exceptional multi-tasking ability.
Proficient in MS office programs, to include Word, Excel, and Access.
Effective in conflict resolution and team building.
TITLE: EMT Support Agent
LOCATION: Renton, Washington
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.