Kaiser Permanente Medical Assistant - Primary Care, Rockwood Medical Offices in Portland, Oregon
Participates with the Health Care Team in delivering quality and customer focused health care to patients in a manner that reflects Kaiser Permanente's mission, vision and values. Provides clinical and administrative support to clinicians and other health care team members to offer a variety of health care services to patients. Clinical duties involve both direct (in person) and indirect (via phone or on-line) patient care activities requiring both simple to complex clinical knowledge and skills. As appropriate to the position's scope of authorized duties, the MA is expected to have competent observational, clinical, critical thinking, communication, problem-solving and decision-making skills in order to meet patient needs and contribute to a positive care experience and work environment. Works under the clinical supervision of the clinician for patient care activities, and under the general direction of the designated manager/supervisor.
Clinical Tasks: These job tasks provide patient care and are to be performed competently, consistently, accurately and according to established regional/departmental clinical protocols, policies and procedures and standards.
They are: Prepares and organizes patient's office visit for known reason/procedure by ensuring that all appropriate tests, clinical information (e.g. diagnostic test results, consultation reports, outside records, etc.) and order entries are ready for clinician review prior to appointment time.
Collects pertinent subjective (e.g. signs & symptoms, allergies, current medication, tobacco use, etc.) and objective (e.g. vital signs, height, weight, etc.) data related to patient's reason for visit (i.e. chief complaint, presenting symptoms or procedure).
Utilizes standardized tools (e.g. PST, health maintenance alerts) to identify and address health maintenance/care gaps with patient and alerts clinician on those that require his/her attention.
Recognizes signs and symptoms of common medical illnesses, abnormal versus new/existing and reports to clinician.
Alerts clinician on signs and symptoms requiring immediate attention and respond to directions per clinician.
Prepares patient for actual visit/procedure prior to clinician's exam during rooming-in process.
Assures exam/procedure room contains appropriate supplies, equipment, forms and educational materials are available and ready for use during visit/procedure.
Checks equipment are in safe working order and cleans room after use.
Provides patient with after-visit, follow-up, self-care or procedural instructions and/or educational materials as directed by clinician.
Use KP HealthConnect and other information systems to document all pertinent data and outcomes of patient care according to standardized procedures and policies such as and not limited to the use of SBAR, KP HealthConnect smarttools, etc.
Updates demographic or historical clinical data gathered in the electronic medical record.
Clinical Procedures: Performs diagnostic tests, therapies and procedures within scope of authorized duties competently and with maintenance of proficiency according to: a) specific department standards on core clinical tasks (see department's list of core skills).
Application of knowledge and skills appropriate to developmental age of patient.
Eestablished policies such as and not limited to patient safety, aseptic and sterile techniques and infection control.
Examples of categories of clinical tasks are as follows:
Screening tests, e.g. vital signs, vision, hearing, developmental, LOPS, pain, etc.
This job description is not all encompassing.
Graduate of accredited Medical Assistant program.
Basic Life Support (BLS) for healthcare providers within 30 days of employment.
Employees must be able to successfully obtain Kaiser Permanente's Medication Administration Competency Certification within ninety (90) days of employment as a Medical Assistant.
Demonstrated interpersonal and customer service skills (assessment required for external candidates).
Demonstrated communication (written and oral) skills.
Demonstrated literacy in using computers and keyboarding.
Skills in problem-solving, setting priorities and using good judgment for decisions.
Ability to work independently and efficiently under pressure.
One (1) to two (2) plus years in a medical assistant position to assigned department's clinical area (e.g. Pediatrics, FP/IM, OB/Gyn, Surgery, Dermatology, Neurology, Cardiology, etc.) within an ambulatory care setting preferred.
Demonstrated clinical knowledge and procedural skills and/or documented trainings in assigned department's clinical area within the last one (1) to three (3) years preferred.
Current National Medical Assistant Certification preferred.
Familiarity in documenting in an electronic medical record system preferred.
TITLE: Medical Assistant - Primary Care, Rockwood Medical Offices
LOCATION: Portland, Oregon
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.