Kaiser Permanente EAP Coordinator II in Pleasanton, California

Assumes major responsibility for the daily operations of the Employee Assistance Program (EAP) in a particular facility or geographic grouping of facilities, providing service to physicians, employees, and family members. Coordinates the development, delivery, allocation and maintenance of services in regards to assessment and short-term problem solving and referral, committee and workgroup participation, training, organizational initiative support, organizational change support, threat management, critical incident response, and consultation to managers, supervisors, human resource representatives and union representatives.

Essential Responsibilities:

  • Under general clinical direction and consultative support from senior staff and management, performs the following: 1) Behavioral health assessment and referral; 2) Short-term problem solving; 3) Consultation and training to managers, supervisors, human resource representatives and union representatives; 4) Provides clinical support to less experienced coordinators; 5) Crisis intervention and critical incident stress management in response to employee deaths, adverse outcomes in the healthcare setting and any other event that has the potential to traumatize KP employee(s) and/or diminish their ability to do their job; 6) Serves as a core member on their local Threat Management Team (TMT); 7) Management of projects based on departmental and organizational needs; and 8) Responsibility for daily operations of Kaiser Permanente's internal EAP at the local facility.

  • Provide behavioral health consultation to help solve higher risk and complex issues. Provide consultation to key stakeholders regarding group and organizational intakes. Allows employee/manager to effectively address personal and/or work related problems impacting work performance. Helps mitigate organizational liability by helping manage behavioral risk issues. Serves as behavioral health resource to employees and their families, reducing caseload volume of KP's mental health depts.

  • Works on assignment of diverse scope. Generally performs within broadly defined practices and guidelines, and also modifies or suggests enhancements. Manages client and customer scheduling. Requires planning to coordinate with other departments or resources.

  • Uses practice management strategies to optimize time and balance workload. Makes appropriate decisions regarding prioritizing the needs of the business, organizational workflow and managing organizational trends and demands. Exercises judgment to make decisions for less defined issues and selects methods and techniques for obtaining solutions. Involves interpreting and analyzing established concepts. May require moderately complex decision making.

  • Assesses all new cases and requests for services; determines course of action or seeks consultative support for complex cases/issues. Conducts an assessment when a new request arises and determines what has been done and still needs to be done. Collects and analyzes data to make informed recommendations/decisions that affect the department. Develops solutions to a variety of problems of moderate scope and complexity, using judgment within defined practices and procedures.

  • Asks direct questions, listening actively and carefully to responses, restating to clarify understanding. Tailors and adapts communication style and content to the client. Communicates observations and sensitive issues in a manner and time-frame that is useful and appropriate. Influences others regarding existing concepts, processes and methodologies. May provide professional/technical support to less experienced team members. May assume lead role on departmental work.

  • Participates in determining objectives of assignment. Exercises considerable latitude in determining objectives and approaches to assignment. Seeks professional consultation and uses Director, Managers and colleagues as internal consultants.

Basic Qualifications:


  • Minimum three (3) years of clinical experience required, to include chemical dependency work, crisis intervention, traumatic stress intervention and short term problem solving required.


  • Master's degree in social work, psychology, or related clinical human services discipline required.

License, Certification, Registration

  • LCSW, MFT or Licensed Clinical Psychologist required. required.

Additional Requirements:

  • Experience with training design and implementation and organizational consultation preferred.

  • Thorough knowledge of policies, practices and systems.

  • Complete understanding and application of principles, concepts, practices, and standards.

  • Full knowledge of industry practices.

  • Broad application of principles, theories, and concepts in applicable discipline, plus working knowledge of other related fields.

  • Must be able to work in a Labor/Management Partnership environment.

  • Expertise in dealing with the complex and high risk nature of a medical services work setting.

Preferred Qualifications:

  • Five (5) years of clinical experience to include chemical dependency work, crisis intervention, traumatic stress intervention and short term problem solving preferred.

  • Minimum one (1) year EAP experience with either an internal EAP provider, or an external EAP provider, or similar experience preferred.

  • CEAP license preferred.

  • Ph.D in social work, psychology, or related clinical human services discipline preferred.


TITLE: EAP Coordinator II

LOCATION: Pleasanton, California


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.