Kaiser Permanente Senior Director, Healthcare Performance Improvement and Execution in Oakland, California

This positions are responsible for working with KP stakeholders to develop and deliver an effective and reliable infrastructure to improve organizational capacity for performance improvement and support the development of an execution strategy for key strategic initiatives in the quality system. They also provide technical support to the leadership and team in program offices, regions and local delivery system for strategic improvement. The scope of work projects will be broad and comprehensive and include development of performance improvement framework, training, and operating strategy that will support promotion of the Department of Care and Service Quality and National Quality Committee priorities to improve performance in any of the Big-Q Areas. Key stakeholders include but are not limited to the National Leadership Team, National Quality Committee, Regional leadership groups, regional and facility representatives and labor management partners.

Essential Functions:

  • Develop and implement an operating strategy for DCSQ performance improvement capacity implementation with faculty mentors including an operating strategy and infrastructure, system for training designed to sustain capacity over time to assist improvement efforts implemented at Kaiser Permanente.

  • Oversee, and manage the activities of the Performance Improvement Implementation Consultants and integrates learning community and knowledge management with overall organizational improvement strategy.

  • Ensure improvement system inter-regionally aligns with tactical plan of the Performance Improvement Operations team and regions for all areas of focus in promoting successful completion of Improvement Institute and DCSQ Performance Improvement Division goals and work plans.

  • Oversee activities of performance improvement team in developing the infrastructure, training and implementation resources to enable sustained performance improvement in key strategic areas.

  • Ensure the execution of a performance improvement infrastructure and operating plan aligned with the Department of Care and Service Quality overall strategic goals.

  • Supervise the activities of staff who are assigned to the performance improvement and execution strategy team.

  • Manage and report progress towards key performance indicators in system implementation.

  • Maintain key strategic relationships to integrate improvement development plan across regions in Kaiser Permanente.

  • Implement and evaluate the delivery of key performance improvement efforts to advance clinical quality and safety.

  • Collaborate with KP HealthConnect leadership to identify aspects of content and implementation of KP HealthConnect that require support from clinical content experts in quality and safety and need alignment with strategic quality improvement efforts.

  • Provides leadership, consultation, analysis and facilitation in the resolution of highly strategic and sensitive issues or projects of region-wide/or program-wide, cross-entity or cross-functional scope.

Basic Qualifications:


  • Minimum five (5) years of management experience.

  • Minimum ten (10) years of related experience.


  • Bachelor's degree in related field, OR four (4) years of experience in a directly related field.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • N/A

Additional Requirements:

  • Requires expert knowledge of own area of functional responsibility and advanced knowledge of multiple related functions.

  • Expert knowledge and wide-ranging expertise of policies, practices, and systems.

  • Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

  • Master's degree preferred.


TITLE: Senior Director, Healthcare Performance Improvement and Execution

LOCATION: Oakland, California


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.