Kaiser Permanente Senior Director Business Operations - Strategic Services in Oakland, California
This managing level position is the business leader responsible for the development, tracking, maintenance, and reporting of performance metrics (for example, data quality, customer metrics, financials). The role oversees the delivery of analytics to evaluate and ensure efficient, cost effective operational solutions which support systems processes and functional requirements, as well as the resolution of problems in technology and business solutions. This position provides senior leadership with information on trends and legislative changes in healthcare technology and information systems and consults with various departments and IT managers to ensure to ensure general security-physical, infrastructure, network, application controls are in place, and to influence and establish cross-functional and/or cross divisional task forces to identify and document functional requirements, workflow, information sources and system specifications.
Directs the operations of multiple units and departments by identifying customer and operational needs; analyzing resources, costs, and forecasts and incorporating them into business plans; engaging strategic, cross-functional business units to champion and drive support for business plans and priorities; translating business strategy into actionable business requirements; obtaining and distributing resources; setting standards and measuring progress; anticipating and removing obstacles that impact performance; addressing performance gaps and implementing contingency plans accordingly; ensuring products and/or services meet customer requirements and expectations while aligning with organizational strategies; serving as a subject-matter expert and trusted source to executive leadership; and providing influence and consultation in the development of the larger organizational or business strategy.
Models and drives continuous learning and maintains a highly skilled and engaged workforce by aligning cross-functional resource plans with business objectives; overseeing the recruitment, selection, and development of talent; motivating and empowering teams; building organizational capacity and developing high potential employees for growth opportunities and advancement; staying current with industry trends, benchmarks, and best practices; providing guidance and leadership when difficult decisions need to be made; and ensuring performance management guidelines and expectations align with and drive business objectives and results.
Minimum six (6) years management experience.
Minimum five (5) years managing operating or capital budgets.
Bachelor's degree in Business Administration, CIS, Mathematics, or related field and Minimum ten (10) years experience in business operations, IT consulting, business analysis, or a related field. Additional equivalent work experience may be substituted for the degree requirement.
Six (6) years of work experience in a role requiring interaction with executive leadership (e.g., Vice President level and above).
Six (6) years experience in business case development and analysis.
Four (4) years experience overseeing the development and management of vendor relationships, including contract negotiation and management.
Five (5) years experience working for a health care organization.
Five (5) years experience working for an IT organization.
Five (5) years experience overseeing projects or programs requiring the integration of cross-functional technology and/or business solutions.
Master's degree in Business Administration, CIS, Mathematics, or related field.
Accredited process certification (e.g., Six Sigma, Lean IT).
TITLE: Senior Director Business Operations - Strategic Services
LOCATION: Oakland, California
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.