Kaiser Permanente Program Manager II in Oakland, California

Within the Market Strategy and Sales Operations (MSSO)group the Program Manager is responsible for designing and leading programs associated with strategic business issues and opportunities. The Program Manager may manage specific aspects of one or more programs, or multiple aspects of a single program within the organization.

Must complete KP panel interview with Program Manager Council members and receive level qualification for level 2.

Preferred Qualifications to be successful in this role:

  • This position supports the goals and initiatives of Sales, Account Management, and Underwriting for allKP regions with the objective of improving effectiveness of the sales organization. MUST be able to manage multiple deliverables across multiple objectives.

  • Strong people skills and business acumenwith demonstrated problem solving abilities within a highly matrixed organization.

Essential Responsibilities:

  • Lead moderately complex work streams.

  • Plan own workload and those of others, prioritizing key tasks and ensuring the appropriate allocation of time and effort to achieve the required results.

  • Create clear, logical and realistic plan (e.g. work plan, storyboard) to make sure that everyone on the team knows what needs to be done.

  • Analyze and provide guidance on accurate budget estimates for tasks required to manage a program.

  • Understand and help develop the drivers of business value for programs and KP.

  • Review the work of more junior colleagues and take the lead on supporting quality improvement initiatives.

  • Develop a thorough understanding of all relevant program components and their interdependencies.

  • Anticipate issues, weigh practical considerations in addressing issues and seek input from engagement manager/sponsor to resolve.

  • Deep understanding of how program impacts KP's success to continually confirm and communicate strategic value to key stakeholders.

  • Develop an understanding of client's business and apply this knowledge to suggest appropriate approaches, tools and techniques to tackle client problems.

  • Synthesize analysis and highlight implications of findings in order to propose key alternatives/recommendations.

  • Adapt efficiently to changing circumstances and seek alternative ways of achieving program implementation goals.

  • Ensure the current and proposed processes are well understood and supported by stakeholder areas.

  • Build consensus with clients by contributing information and perspectives that direct the program.

  • Spend the necessary time discussing changes and initiatives with all effected individuals so the 'strategy' and reasons why' are clear.

  • Stands by decisions that benefit members/customers even if they are unpopular or impact short term performance.

  • Understands the strengths and weaknesses of team members and consistently provides support to develop their skills.

  • Conduct regular evaluation and guidance in career development, set goals and provide feedback.

  • Contribute to the planning, development and delivery of local education and training programs.

  • Thoroughly review available information and ask questions to build an understanding of activity/assignment.

Basic Qualifications:


  • Minimum five (5) years of program management experience.


  • Bachelor's degree in health care, business administration, or related field OR four (4) years of experience in a directly related field required.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • N/A

Additional Requirements:

  • Requires full knowledge of own area of functional responsibility and working knowledge of another function.

  • Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

  • Master's degree preferred.


TITLE: Program Manager II

LOCATION: Oakland, California


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.