Kaiser Permanente Ward Clerk Transcriber in Los Angeles, California
This position is responsible for supporting and coordinating the administrative activities of the nursing unit. May be assigned to cover multiple units per Medical Center protocol.
Processes, transfers&discharges using the Admit-Discharge-Transfer (ADT) system in the electronic medical record, including event mgmt.
Answers&appropriately routes internal&external telephone calls.
Orders materials&supplies for the unit. As needed, per Unit, collects equipment&medication.
Answers call system; follows up w/ the nurse, patient and/or family as appropriate.
Makes follow-up appointments for patients as necessary.
In conjunction w/ Discharge Coordinator, organizes transfers to skilled nursing facilities, including printing relevant sections of the patient chart.
Prepares discharge packets&other documents for patients.
Maintains the unit's business equipment, including maintaining appropriately charged wireless carts. Arranges for special maintenance or repair of the unit's business equipment.
Updates the unit's white board.
Maintains the Minimum Medical record.
Assists unit personnel in the use of the electronic medical record&other systems; may act as the unit resource for computer-related issues.
Acts as greeter for the unit, greeting new patients&their families.
Coordinates discharge times, contacts family members w/ pending discharge times, assists&facilitates a timely discharge when the patient is ready.
Initiates unit's downtime procedures when necessary.
Communicates w/ other units/departments.
May support Environmental Services in the data entry into the ADT system the status of clean&dirty beds.
May help to facilitate co-pay collections by communicating w/ the Admitting office when family members are present on the unit, relaying information to Admitting or to the patient/family, etc.
In certain circumstances assists w/ other unit duties such as collecting meal trays, taking specimens (i.e. blood) to the lab, etc.
Participates in hourly rounding to promote service excellence.
May cross train as a receptionist: (ED only). 100%
Will have to float to other departments as needed.
Provide mgmt or hospital Bed Coordinator w/ updates on open beds.
Performs other duties as assigned.
This job has no supervisory responsibilities.
Competencies: The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies,&behaviors.
Leadership Upholds Kaiser Permanente's Policies&Procedures, Principles of Responsibilities&applicable state, federal&local laws. 0% JOB DESCRIPTION * Required Fields Printed on: 4/9/2015 9:39:32 AM pg. 2
Demonstrates a professional, supportive attitude.
Identifies&supports new ideas.
Utilizes effective communication strategies, including chain of command&issue escalation, which result in intended outcomes.
Participates in problem identification&resolution.
Demonstrates ability to problem solve w/ other departments in order to assist member resolution.
Prioritizes work assignments appropriately to ensure completion of patient care activities¬ifies Registered Nurse if unable to complete assignments.
Complies w/ regulatory requirements, policies, procedures,&standards of practice.
Documentation Accurately&promptly transcribes physician orders as evidenced by updated department forms&active orders w/in specific time frame according to standard.
Order transcription is legible, dated,&timed.
Assists in maintaining an accurate&up-to-date medical record.
Identifies&reports incomplete findings.
Maintains medical records in appropriate order&readily available, assembles&disassembles charts as needed.
The Ward Clerk Transcriber demonstrates proficiency by exhibiting the following skills, competencies,&behaviors.
Clinical Outcomes Applies standard precautions.
Keeps a safe environment for self&others.
Responds to stat requests.
Utilizes computer systems&communication equipment effectively&efficiently.
Assures availability of pertinent information, i.e., outpatient charts, other hospital records, etc.
Call or fax prescriptions into pharmacy.
Assures accurate census by inputting admission, discharge,&transfers in a timely manner&before deadlines.
Schedules tests&coordinates patient care activities in collaboration w/ the RN&other departments to assure timely&appropriate action.
Coordinates hospitalization transfer&transportation.
Prints&distributes diagnostic reports¬ifies appropriate personnel of abnormal lab results.
Transports patients, equipment, supplies,&specimens throughout the Medical center utilizing proper body mechanics.
Participates in departmental process improvement activities, i.e., planning, measuring/ monitoring, assessing,&improving.
Demonstrates competencies during the probationary period&ongoing by completion of departmental competency validation.
Customer Service Practices customer service standards as defined by the Service Area, Medical Center,&specific department.
Assists members who are less than satisfied w/ their experience by listening&taking responsibility w/in their scope to ensure that the issue is resolved.
Assures that supplies are ordered&available for use.
Provides general information&reception activities for patient/member/staff.
Maintains telephone courtesy at all times including receiving, transferring calls, or taking messages.
Organize&maintain department files, records, handbooks, manuals,&committee minutes.
Collect, sort,&deliver mail; prepare outgoing mail.
Maintain inventory of patient education materials.
Anticipates the customer's desires&take proactive steps to meet those needs.
Promptly answers call lights, alarms&patient requests.
Establishes&maintains inter-intra departmental communications&relationships.
Maintains&protects patient confidentiality.
Assures a clean, orderly,&functional work environment. National Language:
Customer Service - Consistently demonstrates the knowledge, skills, abilities,&behaviors necessary to provide superior&culturally sensitive service to each other.
Team Commitment - Viewed by others to be an effective team member who is flexible, cooperative,&willing to assist others.
Confronts difficult or conflict situations constructively&seeks appropriate assistance.
Takes accountability for own actions&accepts constructive criticism.
Attends all mandatory meetings&in-services, a minimum of 50% of staff meetings,&actively participates in other departmental professional development (Requirement may vary for per diem staff). Participates w/ the assessment of current&future unit learning needs&development of annual educational plan.
Keeps self-informed of activities on the unit&makes recommendation for change.
Adheres to Regional Attendance Policy.
Reports to assigned area promptly, being present&available for report at beginning of assigned shift.
Minimizes personal phone call time.
Supports a collaborative labor-mgmt partnership environment.
Fiscal Responsibility Organizes work to minimize the use of overtime.
Identifies&assists in systems improvement that needs simplification or or correction.
Utilizes payroll&non-payroll resources to their maximum potential.
Pay Grade: 14
Successful completion of medical terminology.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Working knowledge of PC's and the ability to navigate in a Windows environment utilizing a mouse.
Basic knowledge of office equipment (fax machine, copy machine, scanner).
Ability to clearly speak, read, write and thoroughly understand English.
Ability to learn policies and procedures.
Ability to learn software applications.
Ability to read and comprehend complex instructions, correspondence and medical record documents in English.
Ability to write correspondence in email.
Working knowledge of computer applications to include Windows.
Typing 30 wpm.Typing score must be current within one (1) year. Please contact Human Resources for testing.
Communicates in a clear, concise manner appropriate to the developmental stage of the patient.
- This is an on-call position, days and hours may vary.
TITLE: Ward Clerk Transcriber
LOCATION: Los Angeles, California
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.