Kaiser Permanente Supervisor Emergency Services Dept RN in Los Angeles, California
Provides (8-24 hours, 7 days/week) first-line operational supervision of the delivery, implementation and evaluation/improvement of direct patient care emergency medicine and nursing services and personnel in assigned functional unit/area(s) within a 24/7 Emergency Services Department. Ensures that healthcare team/staff provide high quality, cost-effective care and patient-focused services that comply with all organizational, departmental and local, state and federal regulatory requirements. Within assigned unit/area(s) implements, monitors, maintains and evaluates clinical nursing practice, quality, cost, service and utilization management standards.
Supervises the day-to-day operations and delivery of emergency nursing and patient care services including clinical practice standards, staffing, scheduling, safety/risk management, payroll, human resources, labor relations, budgets, quality management/ improvement.
Ensures that the highest quality of care is provided that complies with the Nursing Practice Act, TJC, federal, state and local regulatory requirements, established departmental policies/procedures and standards, as well as with utilization and clinical/performance standards and measures.
Evaluates/monitors and improves quality of service and utilization standards and responsible for coordinating/providing patient care that meets member, physician/provider, and internal clients' needs across the continuum of care.
Investigates, recommends and implements/evaluates processes/practices to improve systems and patient care.
Monitors, improves and evaluates the performance of assigned staff; develops staff; counsels staff regarding performance issues; resolves human resources and labor relations issues; responsible on the first level for hiring, termination, discipline, promotion and demotion.
Collaborates with other managers and departments in developing appropriate levels of services; measuring and improving internal and external customer satisfaction; meeting access demands and service needs; improving the cost structure.
Investigates and resolves patient/family/member concerns regarding patient care and service quality.
Monitors and expedites patient care as indicated by patient condition; assigns patients to staff as indicated by acuity.
Minimum three (3) years recent clinical experience in emergency or critical care nursing services which may include the required supervisory or lead experience specified above, OR
Minimum two (2) years supervisory experience in critical care or emergency services nursing, OR
Minimum three (3) years lead experience in critical care or emergency nursing services.
BSN or BA/BS in healthcare or closely related field.
Graduate of an accredited school of nursing.
License, Certification, Registration
Current/valid California RN license required.
BCLS and ACLS required.
Ability to demonstrate knowledge of the Nurse Practice Act, TJC, EMTALA and other local, state and federal regulations.
Must be able to work in a Labor/Management Partnership environment.
Emergency Nursing Certificate preferred.
TITLE: Supervisor Emergency Services Dept RN
LOCATION: Los Angeles, California
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.