Kaiser Permanente Patient Registration Associate in Longmont, Colorado
Acts as first point of contact for Kaiser Permanente members/patients and assists members/patients through registration process under minimal direct supervision. Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines. Makes members/patients and their needs a primary focus of one's actions; develops and sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, and needs. Builds rapport and cooperative relationship with members/patients. Considers how actions or plans will affect members/patients; responds quickly to meet member/patient needs and resolve problems.
Serves as Ambassadors for Kaiser Permanente by exhibiting respectful, professional, courteous and friendly behavior towards and around our patients and members and supporting the member/patient experience.
Greets and determines patient needs.
Requests identification to properly register patient for services.
Uses available resources to determine patient account status.
Selects or creates the appropriate account type at time of registration for the following: benefits, eligibility, patient liability, third party, coordination of benefits, venture programs, automobile insurance, workers' compensation insurance, fee for service, or services for non-members.
Identifies, interprets, captures and/or collects patient's financial liability at point of service.
Provides documentation of transaction to the patient.
When appropriate, provides information and has expert knowledge of Kaiser Permanente and its health plan portfolio, services and business cycle i.e. explain specific member benefits, identify clinic locations and services offered, and clarify Kaiser Permanente processes.
Ability to recognize and to follow appropriate procedures for medical and non-medical emergencies.
Consistently demonstrates the ability to prioritize and multitask as it relates to the member experience.
Demonstrates critical thinking and problem solving during challenging patient interactions and situations.
Practices proper cash handling and reconciliation processes in accordance with established policies and guidelines.
Meets and/or exceeds regional and departmental performance standards.
May be responsible for ordering and maintaining monies for petty cash and change orders.
Other related duties as assigned. Medical office environment includes working in proximity to sick members with possible direct contact with potentially sick members.
May work in fluctuating temperatures.
High traffic area with constant interruptions.
Restricted space, confined by computer and related equipment with limited movement.
Required to remain in assigned area and adhere to scheduled breaks and lunch.
May be required to stand or sit for extended periods of time.
Video monitored with panic button linked to security services.
Some occupational lifting, up to 30 lbs.
Two (2) years of work experience involving public contact, clerical, reception.
Two (2) years of work experience involving cash handling or cash balance or reconciliation to include one (1) year of work experience using multiple business software applications simultaneously.
- High School Diploma or General Education Development (GED) required.
Licenses, Certifications, Registrations
Must demonstrate strong customer service orientation, problem solving and verbal communication ability. Must enjoy constant public contact.
Testing Required: Data Entry 4500 KPH with 5% error rate or less; Typing with 25 wmp with 5% error rate or less; Math assessment - must obtain a basic level score higher than 1.51.
TITLE: Patient Registration Associate
LOCATION: Longmont, Colorado
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.