Kaiser Permanente Receptionist/Cashier II - Diagnostic Imaging in Honolulu, Hawaii

Under direct supervision, monitors receipt of requisitions for all diagnostic imaging procedures & forwards appropriately; greets & schedules patients for diagnostic imaging procedures based on varying scheduling parameters depending upon modality; reviews written instructions w/ patient on pre-examination preparations & provides correct preparation items; directs expedite & stat exam requests appropriately & confirms appointment; obtains completed patient history form & relays to technical staff; identifies & quotes patient co-pay fees from established fee schedules & correlates w/ patient's current health plan coverage.

Essential Functions:

  • Greets & communicates w/ patients in friendly, confident & courteous manner conducive to personalized patient care environment; attempts to allay patients' anxieties, fears & concerns regarding procedures.

  • Determines status & nature of examination; recognizes & responds appropriately to special problems & scheduling requirements based upon type of procedure & available resources; notifies patient of available appointment times; strives to prevent imaging conflicts due to varying imaging methods; expedites patient through proper channels.

  • Determines & explains fee involved; obtains insurance coverage information of any non-plan referrals; notifies non-plan patients of pre-payment, pre-authorization & billing procedures; requests letters of preauthorization of pre-approval if indicated.

  • Obtains, extends, computes, & verifies variety of charges pertaining to services rendered, health plan dues, & medications etc.; receives cash, check, or credit card for payment; verifies information is accurate on all checks; assures valid authorization is received for all credit card payments; validates checks & credit slips; issues receipts accordingly.

  • Operates computerized cashiering system by entering transactions to post appropriate charges for services & supplies; refunds customers for overpayments of various services w/in authorized limits; assures all appropriate documents & signatures are obtained; enters refunds in computerized cashiering system.

  • Enters adjustments in computerized cashiering system for services rendered according to established guidelines; reconciles supporting documents to appropriate GL's; balances monies, checks, credit card charge drafts daily against cash jacket report &/or transaction reports. reconciles & resolves any discrepancies; reports to lead or supervisor as appropriate.

  • Prepares & processes bank deposits; prepares & logs deposits for armored car pick up; orders routine bank deposit supplies for cashiering area; orders & maintains change fund; buys & sells change from department cashiers; resolves any discrepancies; compiles data & information for special & routine reports, studies, & statistics as requested; uses up-to-date charge schedules & price lists for use in calculating charges & quoting estimates.

  • Receives, verifies, logs&secures deposit bags from other departments; prepares, compiles, & logs deposit bags for armored car pick-up; compiles, analyzes & trends data&information as necessary for special&routine reports, studies, statistics as necessary.

  • Receives telephone requests from patients, nursing & other clinical personnel; responds or forwards telephone requests as appropriate; answers questions regarding scheduling of appointments & examination preparations for all modalities at all clinics.

  • Collects, documents & correlates clinical patient history pertinent to procedure being scheduled; transcribes physician orders & other pertinent information into Radiology Information System.

  • Reviews written instructions w/ patient on pre-examination preparations & forwards questions to technical staff as necessary; explains importance of complying w/ preparations; distributes preparation substances necessary for procedure.

  • Informs waiting patients of important changes in departmental operations that adversely affect service &/or wait times; coordinates release of patients awaiting immediate interpretation of their procedure.

  • Provides feedback to referring physicians regarding patients who are delayed, fail to show, or are unable to be contacted.

  • Identifies & quotes patient co-pay fees from established fee schedules; correlates w/ patient's current health plan coverage.

  • Notifies supervisor or designee of significant delays or operational problems; refers problem situations & complaints to supervisor.

  • Receives, prioritizes & relays incoming phone messages to various subsections & personnel w/in diagnostic imaging department; operates departmental paging system.

  • Rotates through all reception stations w/in department on regular basis, w/ exception of Angio/IR.

  • Cancels or reschedules patient appointments by telephone or correspondence; provides appropriate appointment & preparation information to insure patient comprehension & satisfaction.

  • Demonstrates knowledge, skills, & abilities necessary to provide care &/or service appropriate to age groups served.

  • Demonstrates knowledge, skills, & abilities necessary to provide culturally sensitive care &/or service.

  • Performs other duties & accepts responsibility as assigned.

Basic Qualifications:


  • Six (6) months clerical experience in health care facility.


  • High school diploma; or equivalent combination of education (lesser)&experience may be considered in lieu of requirements.

License, Certification, Registration

  • N/A

Additional Requirements:

  • Type 40 wpm.

  • Demonstrated knowledge of and skill in adaptability, customer service, detail-oriented , initiative, interpersonal relations, oral communication, problem solving, teamwork, and written communication.

  • Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.

  • Talking to co-workers, customers, outside vendors, and on the telephone.

  • Reading, writing, speaking and understanding English.

  • Training/giving and receiving instructions.

  • Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

Preferred Qualifications:

  • Experience in diagnostic imaging function.

  • Post high school coursework in office procedures or teaching.

  • Demonstrated knowledge or training in medical terminology.


  • Required to maintain normal operations at the DI Reception and Call Center.


TITLE: Receptionist/Cashier II - Diagnostic Imaging

LOCATION: Honolulu, Hawaii


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.