Kaiser Permanente Manager Ancillary Services I (Burien Medical Center) in Burien, Washington
Manages, organizes and directs the daily operations of all assigned direct or matrix ancillary services teams within the medical center. Oversees the care and delivery of service provided ensuring that they meet or exceed clinical quality and safety standards. Works in collaboration with medical center and service line managers to assure quality outcomes, manage access, and implement reliable clinical processes and procedures.
Operational Excellence: Manages, organizes and directs the daily operations of all assigned direct or matrix ancillary services teams within the medical center. Oversees the care and delivery of service ensuring that they meet or exceed clinical quality and safety standards. Responsible for the implementation of both medical center and service line(s) goals and objectives.Works in collaboration with medical center and service line managers to assure quality outcomes, manage access, and implement reliable clinical processes and procedures.
Financial Stewardship: Manages costs to targeted financial performance and allocated resources. Provides input to the development of annual budget. In collaboration with other medical center management and/or service line colleagues, makes operational adjustments as needed to meet financial targets. Identifies care-related capital needs and oversees research for requests.
Continuous Improvement: Implements complex change and improvements associated with access management, clinical quality, safety standards and service excellence.Patient Experience: Assures the delivery of care that meets or exceeds service excellence standards. Trains and supports staff in delivering a consistent customer experience. Resolves patient complaints and unusual occurrence UOs.
Staff Engagement & Development: Manages staff, including selection, training, onboarding and development, performance management, recognition, discipline and termination. Collaborates with other ancillary services managers as needed to develop P&Ds, coaching, discipline and performance management of matrix reporting staff. Supports a culture of excellent service and communication that positively influences staff engagement. Assures a safe, productive, and supportive work environment for all staff.
Compliance and Emergency Preparedness: Ensures ongoing compliance and adherence to GH policy/procedure, as well as, other compliance, regulatory, accreditation, and enterprise requirements. Oversees frontline staff to maintain clinical standards and practice in accordance with all local, state and federal requirements. Assures that staff within the care team are trained and know what is expected during and after an emergency.
Minimum three (3) years of experience as a clinician in an ancillary service.
Minimum four (4) years of in care delivery operations
Minimum two (2) years of in a leadership role; managing the day-to day operations, performance of staff and workflow.
Bachelor's degree OR a minimum four (4) years of experience in a directly related field.
High School Diploma OR General Education Development (GED) is required.
License, Certification, Registration
- At time of hire: One of the following: Medical Technologist (ASCP) or equivalent licensure (MLS/CLS); WA State Radiology Technologist license + ARRT registration; WA State Pharmacy Technician license; Certified Opthalmic Technician or Licensed Dispensing Optician; American Speech Language and Hearing Association Certification; WA State DOH license in Speech Pathology; WA State DOH license in Physical or Occupational Therapy; HT (ASCP) or HTL (ASCP); Current Washington State Registered Nurse License.
Demonstrated leadership skills with the ability to direct the activities of others on a direct or matrix team basis; Ability to collaborate and be influential across various roles and service areas.
Ability to recruit, mentor, develop and engage staff, monitor performance standards, deliver results, and hold staff accountable.
Strong communication, collaboration and change management skills; Ability to prioritize and manage multiple tasks simultaneously.
Ability to effectively anticipate, resolve and respond to issues as they arise.
Knowledge of ancillary services regulatory and/or health care requirements.
Financial management skills.
- Bachelor's degree in a clinical discipline.
TITLE: Manager Ancillary Services I (Burien Medical Center)
LOCATION: Burien, Washington
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.