Kaiser Permanente Program Manager III in Burbank, California

The Program Manager is responsible for designing and leading programs associated with strategic business issues and opportunities. The Program Manager may manage specific aspects of one or more programs, or multiple aspects of a single program within the organization. Criteria for moving from one level to the next includes greater skills and knowledge, built on experience (track record) and job assignments. This job family is intended for use in non-clinical/non-hospital settings. Must complete panel interview with PM Council members and receive level qualification for level 3.

Essential Functions:

  • Lead large and/or complex work streams with significant program impact.

  • Effectively deploy and organize resources, developing timetables and targets and checking progress against them.

  • Create a clear, logical and realistic plan of activities which streamlines the program process.

  • Manage programs utilizing best-practice program management approaches to deliver against approved estimates for quality on-time and on-budget programs and programs.

  • Develop and clearly communicate the contributing factors of business value for programs and KP.

  • Constantly seek ways of improving existing quality assurance tools and processes.

  • Develop and analyze program interdependencies in order to effectively structure and manage complex programs and understand potential impacts.

  • Anticipate and identify complex engagement issues, monitor the program and realistically measure the risk factors.

  • Design strategically aligned approach by identifying operational and strategic implications throughout program work.

  • Translate business client expectations into practical, implementable program objectives, which aim to provide integrated total solutions.

  • Think through how one program or recommendation may impact or interfere with others.

  • Identify barriers to change and accept and manage ambiguity/complexity in programs/program, and effectively guide teams in dealing with change barriers and program constraints.

  • Implement continuous quality control of process and deliverables.

  • Meet with key players to test ideas, identify issues and gain commitment on recommendations.

  • Use commonalities/differences among team members' goals, values, and problem-solving styles to generate multiple alternatives in leading group to achieve a result.

  • Continually monitor quality of service across functions and systems.

  • Select team members based on a consideration of a variety factors: availability, timing, etc.

  • Conduct effective reviews while empowering team members to develop stretch goals and improve performance.

  • Analyze the training needs of the organization and identify relevant training material/courses to address these needs.

  • Build effective networks of internal and external subject matter expert contacts; Contribute to the development of tools and capabilities.

Basic Qualifications:


  • Minimum seven (7) years of program management experience.


  • Master's degree in health care, business administration, or related field OR six (6) years of experience in a directly related field required.

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • N/A

Additional Requirements:

  • Requires advanced knowledge of own area of functional responsibility and working knowledge of multiple related functions.

  • Must be able to work in a Labor/Management Partnership environment.

Preferred Qualifications:

  • Specialized certification preferred (e.g., Change Management, Process Improvement).


TITLE: Program Manager III

LOCATION: Burbank, California


External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.