Kaiser Permanente Tech, Hearing Aid in Atlanta, Georgia

Provides support for the health care team providers during facility encounters by facilitation of patient traffic flow and management of the inventory and repair of audiology receivables. Provide patient education on hearing aid care and use. Provide hearing aid maintenance. Will also provide written educational materials and after visit summary prior to patient discharge.

Essential Responsibilities:

  • Manages inventory and repair of audiology receivables through: Monitoring and logging in of new and repaired hearing aids, receivers, ear molds, swim molds, and other supplies delivered to the department. Inspecting received supplies for damage and functionality. Assessing and troubleshooting supplies against patient complaints of damage or dysfunction. Documenting damages and functional issues and shipping those supplies to the proper vendors for repair or replacement. Maintaining inventory through ordering of needed supplies for the department. Provides patient education on care and maintenance of hearing aids.

  • Performs follow-up care per provider instructions by: Provide written educational materials and after visit summary prior to patient discharge. Scheduling of follow up appointments within the department and assisting with the scheduling of interdepartmental appointments. Monitoring of voice mail and E mail messages, resolving non-clinical issues and concerns, and facilitating delivery of clinical issues and concerns to the audiology provider. Inputting patient information into NOAH for future follow up care.

  • Facilitates patient traffic flow through: Pre-assessment of patient by reviewing pertinent medical records, including, but not limited to, patient history, appointment history, demographics, referral orders, provider orders, imaging results, and visit encounters. Preparation of exam room and patient for provider encounter. Documentation of chief complaint or reason for encounter. Completion of daily, weekly, and monthly Quality Initiatives for the department.

Basic Qualifications:

Experience

  • N/A

Education

  • High School Diploma or General Education Development (GED) required.

License, Certification, Registration

  • AAMA or AMT Certification required.

  • Hearing Aid Technician Certification or completion of training and certification within the first 12 months of employment.

Additional Requirements:

  • N/A

Preferred Qualifications:

  • Prefer at least one (1) year of MA experience.

  • Prefer at least one (1) year of experience in audiology or otolaryngology in an ambulatory setting.

  • Prefer Customer Service Assessment completed prior to application.

COMPANY: KAISER

TITLE: Tech, Hearing Aid

LOCATION: Atlanta, Georgia

REQNUMBER: 693420

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.