Kaiser Permanente Salesforce Business Analyst / Portfolio and Release Lead in Alameda, California
Responsible for identifying and documenting business processes through interviewing clients and reviewing and analyzing existing systems and processes. Articulates interrelationships and recasts business flow into system specifications. Conducts gap analyses to document discrepancies between business requirements and system capabilities. May develop project plans and ensure plan adherence. As system development progresses, may have input into reporting requirements/report development, user interfaces, and coordinates or conducts UAT and the final evaluation of the system solution. Serves as liaison between line business (client) and the IT organization.
Requirements definition and analysis: collects and researches specific client requirements for projects, identifies requirements, gathers workflow data and basic system and reporting specifications. Develops, implements, and supports common business processes and tools. Recommends basic alternatives to address problems. Assesses and manages risks to minimize impact to the overall operations and/or project. Provides functional direction in a particular area of the operation or project.
Project planning and execution: participates in project management process, including participating in project meetings. May document issues, action items, user requirements, or deliverables from project meetings. Performs a variety of project related activities, including analysis or preparation of documentation and presentations. Plans and manages initiatives, proposals, or projects, including identifying project resource needs and roles. Accomplishes all work within established methodologies and standards.
Business User/Owner Application Support: Provides 2nd and 3rd tier application support for assigned application(s). Monitors production batch and ad hoc jobs as required to ensure proper functioning and completion of business operations. Researches and resolves technical and functional issues according to defined prioritization/severity scheme. Influences client and gains commitment to changes required.
Account Management: Manages relationships with assigned customers/internal clients. As a change agent, works to drive culture change, client communications, and related work regarding system changes, implementations, and related business process impacts.
Business and Process Improvement: Identifies opportunities for business or process improvement; makes associated recommendations and implements as appropriate.
- Minimum eight (8) years of related professional experience.
Bachelor's degree, OR four (4) years of experience in a directly related field.
High School Diploma or General Education Development (GED) required.
License, Certification, Registration
Contributes to the development of concepts, techniques and standards in general business analysis, as well as IT principles and practices. Skills required:
Analysis/documentation of processes, methods, solutions, etc.
Interpretive - translates business processes and requirements into system specifications
Must be able to work in a Labor/Management Partnership environment.
In-depth knowledge of Salesforce Service Connect product (CRM) required.
Minimum 3 years of Portfolio Management and Release planning in a cloud environment preferred
Minimum 3 years leading scrum sessions using Agile methodology or DevOps
Strong cross-functional team management and teamwork experience working in a matrix organization
Experience working within internal governance structures and formal processes
Salesforce Business Administrator formal training and or certification desired
TITLE: Salesforce Business Analyst / Portfolio and Release Lead
LOCATION: Alameda, California
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.