Kaiser Permanente Research Interviewer - Temporary (KPWHRI) in SEATTLE, Washington
Title: Research Interviewer - Temporary (KPWHRI) Location: WA - Seattle-Seattle-Metropolitan Park East Job Number: 171681
Do you like talking on the phone? Do you have experience in telephone interviewing or in-bound/out-bound call center experience? Do you want to help make the world a better place through healthcare research? Kaiser Permanente Washington Health Research Institute (KPWHRI) is hiring 5 temporary part-time telephone interviewers. Paid training begins in Mid-July 2017. If this sounds like a good fit for you, read on!
These Research Interviewers will administer health research interviews via telephone to participants across the United States. They will record responses using Computer Assisted Interviewing Program (CATI) following specific project driven protocols and procedures.
Fluency in reading, writing, and speaking, English is required. The applicants receive paid training and must pass a certification on use of WinCati Software, General Interviewer Training, and on each individual study.
Final hiring is contingent on passing all certifications
Employment is contingent on Grant Funding.
The Research Interviewer responsibilities include but are not limited to:
Administers survey research interviews
Gains cooperation of the Respondent
Contacts study subjects and administers interviews following scripts & instruments uses approved interviewing techniques and project-specific protocols
Accurately & completely records interview responses on CATI system
Provides feedback to supervisor
Obtains updated address / phone information
Performs general study related activities
Identifies study problems
Performs related clerical and mailroom tasks
Attends monthly interviewer staff meetings and project trainings as scheduled, attends internal trainings as needed
The ideal candidate will:
BE available to work variable shifts between 9am and 9:00 pm Sunday through Saturday. (Will be scheduled for 3 evening shifts per calendar week and 4 – 5 weekend shifts per month.)
Speak, read and write clearly
Have a min. keyboarding skill of 50 WPM
Understand and retain interviewing and study material and follow protocols
Document information accurately
Remain neutral while being friendly
Be receptive to constructive feedback on an ongoing basis
Will have 6 to 12 months high volume call center and/or customer service experience Qualifications: Education Minimum Education Requirements High School Diploma/GED
Preferred Education None Required
Knowledge/Skills Minimum Knowledge/Skills Requirements Intermediate Typing. Organizational, communication and interpersonal skills.
Preferred Knowledge/Skills Intermediate computer skills including MS Word. Typing 50 WPM. Intermediate10 key skills.
Experience Minimum Experience Requirements 1 year - Experience doing public contact via telephone.
Preferred Experience 1 year - Interviewing experience using CATI and CASES.
License/Certifications Minimum License/Certifications Requirements None Required
Preferred License/Certifications HIPAA / NIH Certification/Good Clinical Practice Certification
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status. Job: Administrative/Clerical Support Bargaining Unit: OPEIU West FTE: 0 Schedule: Part-time Shift: Day Job Days of shift: Variable Hours of shift: Variable Travel: No Job level: Individual Contributor Job type: Standard Employee status: Temporary J2W code: ADM1N
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.