Kaiser Permanente Supervisor Admitting in San Leandro, California
Responsible for ensuring that Kaiser Permanente Northern California delivers a world class patient experience through a customerfocused approach in delivering service. The Admitting Supervisor will: Direct a staff of Admitting Representatives; schedule and balance workload for 24/7 hospital operations; perform on-boarding functions, including interviewing and training; monitor performance, resolve performance issues and deliver appraisals; and ensure compliance with all regulatory requirements, policies, and procedures, including readiness for external and internal surveys or audits, and readiness for disaster recovery. The successful candidate will supervise the Admitting team to ensure customer satisfaction through professionally-expedited admission processing. This candidate will develop an Admitting team that delivers an efficient admission process that captures accurate patient demographics and maximizes point-of-service collections while maintaining patient satisfaction.
Essential Functions: - Supervises the day-to-day activities of the Admitting staff to ensure quality and/or quantity goals are met. - Ensures the daily staffing schedule is appropriate as well as the distribution of staff assignments and workload. - Engages in performance improvement projects that focus on developing solutions to service and operational barriers, in either a leadership or participatory role as determined by the Admitting Manager. - Estimates personnel needs and assigns work to meet completion dates. - Reviews department performance through observations, audits, statistical analysis and the use of metrics to maximize operational performance. - Develops operating and customer service procedures. - Ensures compliance with department and organization policies and procedures. - Supervises, coordinates and provides leadership to and reviews the work of assigned staff. - Provides training, coaching, and professional development. Interviews and recommends candidates for employment or termination. - Conducts performance evaluations for assigned staff. - Assists manager with resolving staff grievances. - Provides support and advice to management. - Serves as a liaison between management, other departments, subordinates and/or members. - Resolves problems and complaints from client departments, other managers and/or members. - Performs service recovery as necessary. - Conducts analyses and produces reports for management. - Assists manager with development of short and long-range departmental goals and objectives. - May be accountable for payroll and non-payroll budget expenses. - Participates in the budget planning and preparation process of assigned work units to meet the fiscal goals for capital, payroll and non-payroll expenses. - Participates and/or leads unit based teams (UBT) and other labor management partnership initiatives. - Attends and participates in local and regional meetings, workgroups, taskforces, etc.
Qualifications: Basic Qualifications: Experience - Minimum of 1-3 years experience supervising a multi-disciplinary staff in a healthcare setting. Education - Bachelor's degree or three (3) years of equivalent experience in admitting or revenue cycle. - High School Diploma or General Education Development (GED) required. Licenses, Certifications, Registrations - N/A.
Additional Requirements: - Experience and knowledge of procedures/policies/regulations in a specific functional area. - Proficient in a variety of software applications. - Ability to effectively coordinate multiple projects, use time management skills and independent judgment. - Ability to adapt to shifting priorities; team player, tactful and diplomatic. - Strong customer service and interpersonal skills required to communicate effectively with all levels of management internal/external. - Experience conducting training programs. - Experience with budget management. - Must be able to work in a Labor/Management Partnership environment.
Preferred Qualifications: - Credentialed Revenue Cycle Representative (CRCR) through the Healthcare Financial Management Association (HFMA) OR Certified Healthcare Access Manager (CHAM) certification through the National Association of Healthcare Access Management (NAHAM) preferred.
COMPANY Kaiser PermanenteTITLE Supervisor AdmittingLOCATION San Leandro, CAREQNUMBER 606274
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.