Kaiser Permanente Telemedicine Spec-RN (Bilingual) in San Diego, California
Essential Functions: - Handles continuous inbound telephone volume. - Assesses and triages patients via telephone, follows nursing protocols, identifies patient needs and appropriately advises physician of unusual circumstances/abnormal conditions. - Collects data related to health history, using interviewing, questioning and listening skills, and utilizes a computer system to identify pertinent information. - Implements care and/or initiate action in response to data indicating potential/actual risk to patient's health based on age specific development. - Potential outcomes may include providing appropriate advice, booking an appointment, typing a message to the provider or consulting w/ a Call Center physician. - Performs patient call-backs. - Effectively uses computers and other technology systems to record pertinent and provider data, interactions, interventions and outcomes. - Acts as a patient advocate; promotes patient self-efficacy through preventative and health promotion information. - Demonstrates an awareness of and sensitivity to patient/family rights. - Handles inquiries and complaints pursuant to procedure. - Adheres to legal and ethical requirements and company policies and procedures. - Supports and demonstrates KP's/Call Centers customer service philosophy and manages calls in a professional, systematic and organized manner. - Functions as a team member to achieve Call Center goals and objectives. - Maintains professionalism at all times. - Performs other duties as required. Qualifications: Basic Qualifications: - Bilingual (English/Spanish) Level II required. - Current CA RN license. - Two (2) years recent (within the last four (4) years) full-time equivalent experience in a call center, acute care, or ambulatory care setting. - Knowledge of personal computer and operating systems, software and mainframe systems. Will be required to take and pass a call center simulation skills assessment. - Must obtain any required out of state RN licensure within six (6) months of hire.
Notes: - Work schedule to include: four (4) of five(5) weekdays and work every other weekend. - Shifts beginning at 9:00 am - 5:30 pm. - Must successfully pass or have passed the bilingual test (within the last 12 months), or be active in the QBS program. COMPANY Kaiser PermanenteTITLE Telemedicine Spec-RN (Bilingual)LOCATION San Diego, CAREQNUMBER 409879
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.