Kaiser Permanente Pharmacy Project Specialist in Portland, Oregon
The Outpatient Pharmacy Project Specialist, under indirect supervision of the Regional Pharmacy Director, will manage project coordination/development. Facilitate and monitor appropriate compliance, audit and QA processes to provide consistency throughout the Region for the practice of Pharmacy. Provide administrative support for the Pharmacy Coordinators, Pharmacy Managers and Administrative Team. Assist in achieving all departmental and regional information for progress reports; tracking of staff training and competency in regard to Pharmacy Policy and Procedure review; preparing for and completing outside agency accreditation surveys; review systems and human factors for the identification of causality and remediation.
Essential Responsibilities: - Project Management: Effectively support staff to assist in accomplishing Pharmacy projects in Administration, Clinical Modules and Pharmacies. Prepares, reviews and approves documents necessary for design, purchase of equipment and system changes. Responsible for designs and decisions in the preparation of projects from inception to completion. Oversees a wide variety of services requiring a high degree of skill in office methods and functions, including performance of general and complex administrative matters that involve direct responsibility and decision-making within scope of delegated authority. Facilitate special department projects as required. Encourage and engage staff in promoting pharmacy best practices. Assist in the development, communication and staff education of pharmacy initiatives. Excellent writing and communication skills. Develop and maintain certain databases and in-service records of pharmacy personnel. Organize and coordinate department initiatives and projects. Facilitate information flow between individuals and/or departments. Respond to requests for information related to all aspects of project management. Assist in training of pharmacy staff in regional projects and processes. - Quality Improvement: Work closely with pharmacy personnel to complete all compliance and time requirements necessary to maintain safety and accreditation. Assist with the preparation for outside agency inspections, e/g/; NCQA, MDQR and JCAHO. Initiative and analytical ability to research and prepare reports around pharmacy practice. Demonstrate competence in utilizing the Intranet and Internet as a research tool. Assist in the development and maintenance of electronic system to register and track pharmacy staff completion of competencies. Evaluate medication safety practices and implement interdisciplinary practice improvements. Effectively and efficiently work with interdisciplinary staff to implement quality improvement and medication safety initiatives. Facilitate Root Cause Analysis and Failure Modes Effects Analysis on issues identified for evaluation/education. Assess compliance with pharmacy initiatives, competencies and standardization of pharmacy practice. Assist in the coordination and implementation of the Patient Safety Reporting System and support a Blame Free Reporting culture. Analyze, track, trend and report the standardization of pharmacy practice throughout the region including legal and regulatory requirements. Embrace, practice and promote the tenants of the Blame Free Reporting culture in dealing with all confidential information regarding personnel involvement. Design and develop staff and patient educational materials to promote the practice of pharmacy. - People, Relationships and Communications: Conduct oneself in a service-oriented manner that is attentive, pleasant, cooperative, sensitive and respectful when dealing with members, visitors, public and all employees. Develop and maintains a collaborative and effective working relationship with staff and managers of ambulatory care pharmacy, Medical Office Administration and Pharmacy Administration. Assist in the development and presentation of staff in-service education regarding pharmacy practice to enhance member relationships and quality of care. Provide complete and concise reports. Demonstrate familiarity with health care administration and the quality improvement process. Represent KPNW favorably in the community. Conduct self at all times with a focus on the member, to include: Connects with members and staff in a caring, respectful manner. Actively listens to ensure correct message is hears. Shows empathy and sensitivity to members and staff's experiences. Responds effectively to help or serve others and meet needs. Handles difficult encounters and/or service breakdowns by minimizing emotions and accommodating members. Uses appropriate coping skills in order to maintain positive attitude. - Overall Responsibilities: Effectively collaborates with pharmacists, support personnel, nurses, clinicians, other health care professionals, members, and managers to improve efficient high quality care and to achieve positive improvement outcomes. Demonstrates the ability to analyze systems, human factors, equipment, environmental and patient factors related to the practice of pharmacy and propose solutions. Prepares and distributes minutes and action tracking documents for multiple pharmacy committees. Function as staff support to pharmacy managers and staff regarding project training and implementation. Position supports Principals of Responsibility (Kaiser Permanente Code of Conduct) by maintaining privacy and confidentiality of information, protecting assets of the organization acting with ethics and integrity reporting non-compliance and adhering to Kaiser Permanente's policy procedures. Maintain confidentiality and discretion in the review and analysis of medication error reported/committed by pharmacy staff. Understand and promote the Blame Free Reporting Culture. Provides high level administrative support to the Pharmacy Administrative Team. Exhibits outstanding professional work ethic, excellent communication skills, commitment, attendance, teamwork and dedication. Make recommendations to improve services in pharmacy. Ensure timely intervention into issues in order to enhance safety, quality and member satisfaction.
Qualifications: Basic Qualifications: Experience - Minimum five (5) years of working in health care including Pharmacy and Administration. Education - High School Diploma or General Education Development (GED) required. License, Certification, Registration - N/A
Additional Requirements: - Must possess analytical ability and knowledge of data analysis/database tools. - Must possess strong interpersonal, verbal and written communication skills. - Strong skills in personal computer applications, including word processing, spreadsheet, graphics, and database management.
Preferred Qualifications: - Minimum two (2) years of experience in the use of the internet and KP intranet as a research tool. - Completion of an accredited Pharmacy Technician training program or minimum of three (3) years of experience as a Pharmacy Technician or as a Certified Pharmacy Technician (PTCB - Pharmacy Technician Certification Board or ICPT -Institute for the Certification of Pharmacy Technicians). - Experience handling difficult encounters and or service breakdowns. - Knowledge of and ability to apply principles of Root Cause Analysis and Failure Modes Effects Analysis. - Thorough knowledge of organized healthcare systems, clinic operations and Kaiser Permanente Northwest organizational structure. - Must be able to handle stress relative to rush projects and meeting deadlines, work under pressure in a highly productive office, and set priorities. - Proven organization skills/abilities; ability to support implementation of departmental and organizational process changes, policies and procedures, and audits. - Working with and development of databases. Working routinely with physicians, pharmacists, nurses, and the Pharmacy Administrative Team. - Project management; demonstrated effectiveness in handling simultaneous deadlines. - Documented excellent attendance record.
- Bachelor's degree in health care sciences OR four (4) years of experience in a directly related field in lieu of a preferred degree.
COMPANY Kaiser PermanenteTITLE Pharmacy Project SpecialistLOCATION Portland, ORREQNUMBER 634020
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.