Kaiser Permanente Program Specialist in Lafayette, Colorado
Practices professional social work w/responsibility for providing, supporting or coordinating palliative care to patients w/an advanced illness & their families. Supports & coordinates the comprehensive & effective delivery of palliative care services according to scope & assigned tasks, w/in various settings. Strong interpersonal skills needed to work w/patients & families, community partners, providers & other medical office & hospital staff. Makes member/patients & their needs a primary focus of one's actions; develops & sustains productive member/patient relationships. Actively seeks information to understand member/patient circumstances, problems, expectations, & needs. Builds rapport & cooperative relationships w/members/patients. Considers how actions or plans will affect members; responds quickly to meet member/patient needs & resolves problems.
Essential Functions: - Accountable for consistently demonstrating srv behaviors & principles defined by the KP Srv Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive srv to each other, to our members, & to purchasers, contracted providers & vendors. - Collects subjective & objective data. Analyzes, reports, & records data. Uses data to identify psychosocial problems & create plan. - Prioritizes patient's needs. Triage patients either in person or via telephone & implements proper course of action in accordance w/established protocol/guideline or in consultation w/ provider. Conducts telephone call backs to patients requiring follow-up care. - Evaluates emergency situations w/in scope & initiates appropriate social work interventions. - Participates in program development. - Documents care planning & member outcomes. - Practices w/in scope of practice parameters as inferred by licensure, standard social work practice, knowledge, skill level, sound clinical judgment, & KP guidelines. - Accurately documents patient data, actions or interventions, responses, & plans for care/follow-up according to guidelines &/or standard social work practice. - Executes delegated functions which deliver aspects of care that implement & are consistent w/the care plan as prescribed by a licensed or otherwise legally authorized physician or person acting under the physician's delegated authority. - Facilitates the coordination & integration of care between health care srvs. - Specialty Position Responsibilities may vary according to program srv & may include, but are not limited to the following: Performs bio-psychosocial-spiritual assessment of the person in environment, in order to determine best level of care, Coaches member & the family system to prepare for shared decision making. Provides psychotherapeutic & family systems interventions as needed w/in the context of advanced illness care coordination (AICC) & brief solution-focused therapy. Assists the patient/family in identifying personal goals of care & preferences for end-of-life care, & promoting communication of advance directives. Collaborates to build strong, effective relationships w/referrers & their teams & w/partner agency care staff to assist in development & communication of plans for co Mgmt of patients & their transition to the next care setting. Teaches palliative care modalities to providers, referral sources & members. Assists in maintaining data for monitoring/evaluating program outcomes. Assists in identifying patients appropriate to the palliative care Dept. Attends interdisciplinary team rounds w/partner agencies to assist w/interventions for complex patients, in conjunction w/the Palliative Care MD & team. Acts as liaison/interface w/KP providers & resources w/in the system. Identifies possible problems in all care delivery systems which care for our palliative care patients. Assists w/development & implementation of solutions for srv providers & staff. - In addition to defined technical requirements, accountable for consistently demonstrating srv behaviors & principles defined by the KP Srv Quality Credo, the KP Mission as well as specific departmental/organizational initiatives. Also accountable for consistently demonstrating the knowledge, skills, abilities, & behaviors necessary to provide superior & culturally sensitive srv to each other, to our members, & to purchasers, contracted providers & vendors. - Note: The union & the company are currently reviewing the qualifications & duties of this position. If it is determined that the qualifications or duties should be changed, seniority dates, dues payments, etc. will be applied on a retroactive basis based on the employment commencement date.
Qualifications: Basic Qualifications: Experience - Minimum three (3) years of experience as a social worker, with at least two (2) years experience caring for the chronically and terminally ill adults and their families, including children. Education - Master's degree in social work. License, Certification, Registration - N/A
Additional Requirements: - Demonstrated customer service skills, customer focus abilities and the ability to understand KP customer needs a must. - Strong clinical psychosocial counseling skills a must. - Excellent patient assessment, history taking, interpersonal and independent working skills required. - Maintains knowledge of and assures departmental compliance with KP policies, social work practice, state regulatory requirements and accreditation standards.
Preferred Qualifications: - Hospice or palliative care experience preferred, including effective collaborative team practice. - Licensed Clinical Social Worker strongly preferred, and must be attained as soon as supervision requirements are met. - Basic Life Support (BLS) preferred, may be required depending on location of services. - Preferred competencies include strong working knowledge of medical conditions and terms, pain and symptom assessment, integrating spiritual/cultural aspects of care into clinical practice, health disparities reduction skills, strong understanding of anticipatory and family bereavement, death and dying studies and family and team collaboration and negotiation skills that honor patient wishes. - Familiarity with databases and word processing programs preferred.
This position will be providing palliative care services to members at the Rock Creek Medical Offices in areas of medical specialty such as Oncology, Cardiology, Neurology, and Pulmonolgy.
COMPANY Kaiser PermanenteTITLE Program SpecialistLOCATION Lafayette, COREQNUMBER 617760
External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.